EAGLE CITE

Terms of Service for EagleCite

Last Updated: September 4, 2025

1. Acceptance of Terms

By accessing or using EagleCite ("the Service," "we," "our," or "us"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

EagleCite is a modern reference management platform that enables users to:

  • Organize and manage research papers and references
  • Create and manage highlights and annotations
  • Utilize AI-powered search capabilities for finding relevant content
  • Collaborate on research projects
  • Choose between our storage or their own storage providers
  • Export and import reference data

3. User Accounts

3.1 Account Creation

  • You must provide accurate, complete, and current information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 13 years old to create an account
  • One person may not maintain multiple accounts

3.2 Account Security

  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized use
  • We are not liable for losses due to unauthorized account access

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use EagleCite for:

  • Academic and research purposes
  • Managing legitimate research materials and references
  • Educational activities
  • Professional research and development

4.2 Prohibited Uses

You may not use EagleCite to:

  • Upload copyrighted materials without proper authorization
  • Store or share illegal, harmful, or inappropriate content
  • Violate any applicable laws or regulations
  • Interfere with the Service's functionality or security
  • Attempt to reverse engineer or hack the platform
  • Use the Service for commercial purposes without authorization
  • Upload malware, viruses, or malicious code
  • Impersonate others or provide false information
  • Violate intellectual property rights

4.3 Content Restrictions

  • Only upload research-related documents and materials
  • Ensure you have rights to upload and store content
  • Respect copyright and fair use principles
  • Comply with your institution's policies if applicable

5. Storage and Data Management

5.1 Storage Options

EagleCite provides two storage options:

  • EagleCite Storage: We provide cloud storage for your documents
  • Your Own Storage: Integration with your chosen storage provider

5.2 Using EagleCite Storage

  • We use UploadThing for file storage and management
  • You must comply with UploadThing's Terms of Use
  • Storage limits apply based on your subscription plan
  • We maintain backups but recommend you keep your own copies

5.3 Using Your Own Storage

  • You remain responsible for your storage provider's terms and policies
  • University and institutional users must comply with their organization's data policies
  • You grant us necessary permissions to access and index your content for our AI features
  • We are not responsible for issues with third-party storage providers

5.4 Data Processing

  • We may process your content to provide AI search functionality
  • Metadata and indexing information may be retained for service functionality
  • You retain ownership of your content and research materials

6. Intellectual Property

6.1 Your Content

  • You retain ownership of content you upload or create
  • You grant us a license to use your content solely to provide the Service
  • You represent that you have rights to upload and use your content
  • You are responsible for respecting others' intellectual property rights

6.2 Intellectual Property

  • PT. Anak Kucing Terbang owns all rights to the platform, software, and associated IP for EagleCite
  • You may not copy, modify, or distribute our software or content
  • Our trademarks and logos are protected intellectual property

6.3 AI and Machine Learning

  • We may use aggregated, anonymized data to improve our AI features
  • Your specific content is not used to train models for other users
  • AI-generated suggestions remain subject to your review and approval

7. Subscription and Payment Terms

7.1 Subscription Plans

  • Various subscription tiers are available with different features and storage limits
  • Pricing is subject to change with 30 days notice
  • Features may vary by subscription level

7.2 Payment Processing

  • Payments are processed by third-party payment processors
  • All fees are non-refundable except as specified in our Refund Policy
  • Taxes may apply based on your location
  • Failed payments may result in service suspension

7.3 Automatic Renewal

  • Subscriptions automatically renew unless cancelled
  • You may cancel at any time through your account settings
  • Cancellation takes effect at the end of the current billing period

8. Refund Policy

8.1 30-Day Money-Back Guarantee

  • New subscribers may request a full refund within 30 days of initial subscription
  • Refund requests must be made through official support channels
  • Refunds are processed within 5-10 business days
  • Only applies to first-time subscriptions, not renewals

8.2 Pro-Rated Refunds

  • Annual subscribers who cancel mid-term may receive pro-rated refunds at our discretion
  • Refunds are calculated based on unused subscription time
  • Processing fees may be deducted from refund amounts

8.3 Service Disruption Refunds

  • Significant service outages may qualify for service credits
  • Credits are applied automatically or upon request
  • Credit amounts are determined based on outage duration and impact

8.4 Refund Exclusions

  • No refunds for violations of Terms of Service
  • No refunds for voluntary account deletions after the 30-day period
  • No refunds for third-party service fees or charges
  • No refunds for unused features or storage

8.5 Refund Process

  • Contact support at [email protected] to request refunds
  • Include account information and reason for refund request
  • Refunds are processed to the original payment method
  • Allow 5-10 business days for refund processing

9. Service Availability and Support

9.1 Service Level

  • We strive for high availability but do not guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • We are not liable for service interruptions or data loss

9.2 Customer Support

  • Support is provided via email and help documentation
  • Response times vary by subscription level
  • We reserve the right to limit support for violations of these Terms

10. Privacy and Data Protection

10.1 Privacy Policy

Your privacy is governed by our separate Privacy Policy, incorporated by reference.

10.2 Data Security

  • We implement reasonable security measures
  • You acknowledge inherent risks in online services
  • Report security issues immediately

10.3 Data Export

  • You may export your data at any time
  • Export functionality is provided as-is
  • We are not responsible for compatibility with other services

11. Disclaimers and Limitations

11.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 AI Feature Disclaimers

  • AI search results are provided for convenience only
  • We do not guarantee accuracy or completeness of AI-generated content
  • Users remain responsible for verifying and validating all research information
  • AI features may have limitations and errors

11.3 Limitation of Liability

IN NO EVENT SHALL EAGLECITE AND PT. ANAK KUCING TERBANG BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, REVENUE, OR PROFITS.

11.4 Maximum Liability

Our total liability to you shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

12. Third-Party Services

12.1 Integration Partners

  • We integrate with various third-party services (UploadThing, storage providers, etc.)
  • You must comply with third-party terms of service
  • We are not responsible for third-party service issues or changes
  • The Service may contain links to external websites
  • We are not responsible for external content or services
  • External services have their own terms and privacy policies

13. Termination

13.1 Termination by You

  • You may terminate your account at any time
  • Cancellation takes effect at the end of the current billing period
  • You remain responsible for charges incurred before termination

13.2 Termination by Us

We may terminate or suspend your account for:

  • Violation of these Terms
  • Non-payment of fees
  • Suspected fraudulent or illegal activity

13.3 Effect of Termination

  • Access to the Service will be disabled
  • Your data may be deleted after a reasonable period
  • You should export your data before termination

14. Changes to Terms

14.1 Modification Rights

We reserve the right to modify these Terms at any time.

14.2 Notice of Changes

  • Material changes will be announced via email or platform notification
  • Continued use after changes constitutes acceptance
  • Changes take effect 30 days after notification

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by Indonesian law, without regard to conflict of law principles.

15.2 Dispute Resolution

  • Disputes should first be addressed through our support system
  • Binding arbitration may be required for unresolved disputes
  • Class action waivers may apply where legally permissible

15.3 Jurisdiction

Any legal proceedings shall be conducted in Indonesia, and you consent to personal jurisdiction there.

16. General Provisions

16.1 Entire Agreement

These Terms constitute the entire agreement between you and PT. Anak Kucing Terbang regarding EagleCite's service.

16.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

16.3 Assignment

You may not assign these Terms. We may assign our rights and obligations without restriction.

16.4 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

17. Contact Information

For questions about these Terms of Service:

Email: [email protected]
Address: Jalan KH Ahmad Dahlan Nomor 20, Desa/Kelurahan Malabar, Kec. Lengkong, Bandung, 40262, Jawa Barat, Indonesia

These Terms of Service are effective as of September 4, 2025 and were last updated on September 4, 2025.